Purchasing, delivery and returns
Dispatch
Your purchase should be sent out within 2 days of ordering if it is in stock. A bespoke item may take 4 – 6 weeks to create including discussions, design approval and creation of the finished item.
Shipping Overseas
Deliveries can be shipped to many countries on a Delivery Duty Unpaid basis. However, items sent to countries outside the EU mean that the recipient will be liable for local sales taxes or import duties.
Packaging
Serena Fox orders are prepared with our distinctive Fox branded boxes.
Returns
All standard products ordered from Serena Fox of Fox Silver Ltd. can be returned within seven working days following the delivery date, in their original packaging, unworn and undamaged and with the original receipt.
The return will be at the purchaser’s expense. Serena Fox does not refund the original shipping cost.
Unfortunately, we do not accept returns of bespoke work that has been made to order.
Please use special delivery to return the item / items to :
Serena Fox
Fox Silver Ltd
8-28 Milton Avenue
Croydon
CR0 2BP
Once the goods have been received we shall send a confirmation email and the exchange or refund will be processed. Any further queries should be emailed to serena@foxsilver.net or info@foxsilver.net
Tel: 020 8683 3331 between 9am – 4pm, Monday to Friday, (except Bank Holidays and over the Christmas holiday).
